Legal

GDPR & Account Deletion

Last updated: February 9, 2026

Welcome to the account deletion page for the EzID application, developed by B.Clean. This page explains how to request account deletion, what data is removed, what is retained, and your rights under the GDPR.

How to Request Account Deletion

To request the deletion of your EzID account, follow these steps:

  1. Open the EzID app on your device
  2. Go to the Settings menu (gear icon)
  3. Select Account & Privacy
  4. Tap Delete My Account
  5. Confirm your request by entering your password
  6. Validate the deletion

You will receive a confirmation email at the address associated with your account once the request has been processed.

Alternative: You can also contact us directly by email to request account deletion: support@ez-id.net

Please include in your email:

  • The email address associated with your account
  • Your explicit request for account deletion

Data Deleted

When your account is deleted, the following data is immediately removed from our servers:

  • Account information — email address, username, hashed password
  • Profile information — first name, last name (if provided)
  • Authentication data — session tokens, Google/Apple sign-in data
  • Purchase history — subscription and in-app purchase information
  • Analytics data — usage data collected via PostHog

Data Retained

Certain data may be retained in accordance with our legal obligations and our privacy policy:

  • Security logs — security logs and error logs (via Sentry) retained for 30 days for diagnostic and security purposes
  • Financial data — purchase transactions retained in accordance with legal accounting and tax requirements (typically 7 years)
  • Legally required data — certain data may be retained if required by law (e.g., to comply with a legal obligation, a court order, or to prevent fraud)

Processing Timelines

Immediate Your account deletion renders access to the application impossible as soon as the request is processed.
Up to 30 days Your account data is removed from our active systems within a maximum of 30 days following your request.
Up to 7 years Financial and accounting data is retained in accordance with legal obligations.

Important Notice

Account deletion is irreversible. Once your account is deleted:

  • You will no longer be able to access your purchase history
  • You will no longer benefit from your active subscriptions
  • You will need to create a new account to use the application again
  • Your personal photos stored locally on your device will not be affected by this deletion (they are stored solely on your device in accordance with our privacy commitment)

Your GDPR Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

  • Right of access — You can request a copy of the personal data we hold about you
  • Right to rectification — You can request correction of inaccurate or incomplete data
  • Right to erasure — You can request deletion of your personal data, as described above
  • Right to data portability — You can request your data in a structured, machine-readable format
  • Right to restriction — You can request that we limit how we process your data
  • Right to object — You can object to certain types of data processing

To exercise any of these rights, please contact us at support@ez-id.net.

Contact

If you have any questions about account deletion or the processing of your personal data, please contact us:

Email: support@ez-id.net